Habitat for Humanity of Dane County and Habitat ReStore are Equal Opportunity/Affirmative Action Employers committed to a diverse workplace. Under our Affirmative Action Plan we encourage people of color, women and individuals with a disability to apply.
If interested in applying for any of our positions, please fill out this Self Identification Form .
Family Services Coordinator
The Family Services Coordinator will work in conjunction with the Family Services Director in support of the Homeownership and Home Repair Programs at Habitat for Humanity. This position will work with potential applicants to assess readiness for homeownership, assist approved families to maintain eligibility status while preparing for homeownership, and track families to ensure they meet the requirements for home purchase in the Habitat program. This position will work with the Family Services Director to coordinate Family Services events. The Family Service Coordinator will also work in conjunction with Habitat staff in entering and maintaining records and data entry projects in database.
PRIMARY DUTIES AND RESPONSIBILITIES
A. Support to Families
- Assist with Information Meetings and application intake processing.
- Work with families in progress as they transition through the homeownership program- providing consistent support, education and problem-solving to make the milestones required for home purchase.
- Participate in the coordination of general HFHDC events to ensure an atmosphere that promotes success for families in the program.
- Help coordinate events that help to promote Habitat families and celebrate the home build of the Habitat families.
- Work with families in progress and volunteer department staff to ensure follow-through on sweat equity agreement.
B. Support of Family Selection and Family Support Committees
- Work with committee chairs to schedule meetings; keep members informed of developments and establish agenda.
- Attend meetings as needed.
- Maintain accurate documentation of committee work and related policies.
- Work with class liaisons to ensure scheduling, material preparation, and content are adequate for a successful learning experience.
- Keep current on Habitat Interntional developments that impact the committee’s work.
C. Provide Leadership in Community and Staff Education
- Provide outreach to community groups, individuals, churches, companies and social service agencies to institute opportunities for education and information about HFHDC’s homeownership program and access to it.
- Keep program-related materials accurate and updated as the target audience changes or requirements are updated.
- Work with marketing/communications staff to ensure accurate information is reaching the public and website is updated.
- Participate in public speaking engagements regarding Habitat’s home ownership program.
- Assist family services director in providing on-going opportunities for HFHDC stakeholders to deepen their connection to families partnering with Habitat.
- Provide on-going information to HFHDC stakeholders to strengthen cultural sensitivity, confidentiality, and empowerment of families in the program.
D. Database and Loan Origination
- Complete annual “Qualified Loan Originator training, prepare files for pre-closing and generate timely loan disclosures using the required software.
- Entering new contacts into database.
- Updating current records in database.
- As assigned data entry and data projects for database.
- Other office support as assigned.
E. Additional Responsibilities
- Back-up front desk.
- Coordinate, schedule and track family sweat equity and train families as needed.
- Assist in the maintenance of files for families participating in the program.
- Maintain family and committee-related information in Salesforce.
- Respond to phone calls related to the homeownership programs.
- Other duties as required or assigned.
This individual must understand and appreciate the mission of Habitat. Qualified candidates should demonstrate excellent organizational skills, above average written and verbal communication skills along with a very strong attention to detail. Candidates should have the ability to communicate well with others and work in a fast-paced team environment with flexibility to work evenings and weekends as needed. Individuals must have experience working with diverse populations with the ability to communicate effectively and deal tactfully with issues of a sensitive nature while maintaining a professional demeanor. Individual must be able to adhere to a code of confidentially. Candidates need to have reliable transportation with insurance coverage. Individual will be required to complete annual training requirements for loan originators.
Occasional lifting and carrying of items from floor to waist weighing up to 20 pounds.
High school diploma or equivalent with a minimum of two years’ administrative experience required. Must possess basic computer skills in Outlook and MS Office (particularly Word and Excel), and possess exceptional data entry skills with a high degree of accuracy and low occurrence of errors.
A minimum of bachelor’s degree in a related field preferred in addition to two years working with diverse families in some capacity required. Must possess strong computer skills in MS Office. Bilingual capability desired.
Please send resumes and a cover letter to Meghann Albert at firstname.lastname@example.org or Habitat for Humanity of Dane County, Attn: Meghann Albert, 3101 Latham Drive, Madison WI 35713.
Habitat for Humanity of Dane County and Habitat ReStore are an Equal Opportunity/Affirmative Action Employers committed to a diverse workplace. Under our Affirmative Action Plan we encourage people of color, women and individuals with a disability to apply.